Terms of Service
1. Acceptance of Terms
Welcome to Diamond Alley’s website. These Terms of Service govern your access to and use of our website. By accessing or using our website, you agree to comply with these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.
2. Compliance with Laws
Diamond Alley operates in accordance with the laws of New South Wales, Australia. By using our website, you agree to comply with all applicable laws, regulations, and guidelines.
3. Product Information and Pricing
3.1 Product Descriptions:
Diamond Alley strives to provide accurate and detailed descriptions of our products. However, we do not warrant that the product descriptions or other content on our website are error-free, complete, or current. We reserve the right to modify or update any information on our website at any time without prior notice.
3.2 Pricing:
We make every effort to ensure that our product prices are accurate. In the event of a pricing error, we reserve the right to cancel orders or correct the pricing information without liability. All prices on our website are in Australian Dollars (AUD) and are inclusive of applicable taxes.
4. Ordering and Payment
4.1 Order Acceptance:
When you place an order through our website, it constitutes an offer to purchase the selected products. We reserve the right to accept or decline your order for any reason, including but not limited to stock availability, payment verification, or suspected fraud.
4.2 Payment:
Diamond Alley accepts various payment methods as indicated on our website. By providing your payment information, you represent and warrant that you are authorized to use the chosen payment method and that the information provided is accurate.
5. Shipping and Delivery
5.1 Shipping:
We offer free shipping within Australia with all orders.
5.2 Delivery Timeframe:
We strive to process and dispatch orders promptly. Estimated delivery times will depend on the shipping destination and the selected shipping method. However, we cannot guarantee specific delivery dates as they may be subject to external factors beyond our control.
6. Returns and Refunds
6.1 Returns:
We comply with the consumer guarantees as set out by the New South Wales consumer law. If you believe that a product is faulty, significantly different from the description, or does not meet acceptable quality standards, please contact our customer support within a reasonable timeframe for assistance with returns and refunds.
6.2 Refunds:
Refunds for valid returns will be processed within a reasonable timeframe. The original payment method will be used for the refund, excluding any shipping costs. We reserve the right to refuse refunds if the returned product is damaged due to misuse or neglect.
7. Intellectual Property
The content, design, logos, and trademarks displayed on our website are the property of Diamond Alley or our licensors. You may not use, reproduce, modify, or distribute any content from our website without our prior written consent.
8. Limitation of Liability
To the extent permitted by law, Diamond Alley shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or the products purchased through it.
9. Amendments to Terms
Diamond Alley reserves the right to modify or update these Terms of Service at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Your continued use of our website after any modifications indicates your acceptance of the revised terms.
10. Contact Us
If you have any questions or concerns regarding these Terms of Service, please contact Diamond Alley’s customer support.
Last Updated: 17/12/23